This policy explains how the Company prepares, routes and tracks every order placed with PACIFIC HORIZON TRADING SDN. BHD. 202501042799 (1644207-T). The Customer is asked to read it before checkout.
1. Where the Company Delivers
Dispatch is available to the following regions:
Peninsular Malaysia — every state is served.
East Malaysia — Sabah & Sarawak are served.
2. Handling Before Dispatch
Preparation — orders are picked and packed within 1–3 business days, with weekends and public holidays left out of that count.
Notification — a confirmation email carrying the tracking information is issued the moment the parcel leaves the warehouse.
3. Transit Times by Destination
Overnight and next-day delivery are not offered. The standard windows are set out below.
Those windows are estimates. Courier operations, seasonal holidays and extreme weather can move them.
4. What Delivery Costs
Standard Carriage — shipping is free, and the usual delivery fee is absorbed by the Company as part of its commitment to value.
Bulk and Specialised Promotions — orders of that kind may still carry a fee worked out at checkout against total weight and destination, where applicable.
5. Following the Parcel
Tracking Reference — once the courier partner takes custody, a tracking number and a direct link are sent by email or SMS.
Live Status — that link reports the parcel’s progress in real time.
Questions about a shipment reach the Company through any of the channels below.
📧 Email: pacific_horizon1@outlook.com
📞 Phone: (+60) 103153994
🏢 Address: BUSINESS CENTER,D-01-06 ,BLOCK D, RITZE PERDANA, NO.5 JALAN PJU 8/2, BANDAR DAMANSARA PERDANA 47820 PETALING JAYA, SELANGOR
🌐 Website: https://pacifichorizontrading.shop/contact-us/